One of Argentina's top three private banks, serving more than 7.5 million customers. Going paperless to support top-notch customer service and unlock massive efficiency gains.

Need: To sharpen its competitive edge, Banco Galicia wanted to delight its customers, but sluggish, paper-based processes hindered its ability to provide top-notch services.

Why IBM?: In its quest for a solution to underpin its entire business, the bank found IBM’s proposal most appropriate owing to how sophisticated, robust and scalable it was, while being extremely easy to implement and use.

Solution: On the journey towards becoming entirely paperless, the bank deployed a suite of Enterprise Content Management solutions along with solutions like IBM® Blueworks Live™ on the Cloud to remodel and design new business processes, IBM® Business Process Manager and IBM® Operational Decision Manager on-premise to develop and execute processes, and to support its decision making respectively.

Benefits: With the solution, Banco Galicia transformed itself into a paperless business, accelerating many critical processes. Credit approval is 24 hours quicker than before, reducing waiting time for customers, rendering services better than before, increasing customer satisfaction.