In the quest to deliver a more personalized customer experience, businesses have found an unlikely ally in machines. From tiny sensors to artificially intelligent contact centers, machine-based technologies can help businesses better understand, serve and communicate with their customers.This white paper, based on a recent survey conducted across six countries and 2,500 IT decision-makers, discovers businesses almost universally see machine-based technologies as a significant value-add in delivering a more personalized customer experience.
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