The COVID-19 pandemic accelerated trends toward remote banking, digitization, and remote work as the world embraced new technologies and processes to keep our financial institutions, businesses, and society functional. Around the world, people now rely more than ever on digital solutions for interactions and transactions that have traditionally involved a visit to the branch or a face-to-face meeting with an advisor.

In this paper, we explore the top financial processes to digitize with e-signatures and digital identity verification technology – as well as key security considerations to support the rise of the digital-first financial services provider.