The BPO industry has seen two decades of impressive growth. Lower cost aided by an offshore model has been a key driver of the growth agenda. The transition to digital has long been discussed as a challenge to the industry. Covid-19 has compounded this challenge and there is now an urgent need to transform. The growth opportunities for BPOs are many, but the key imperatives that will drive future growth will be different from the ones of the past.Register now to hear from the report’s lead analyst, Manoj Menon, in discussion with Rohan Khanna, GM of Technology, Innovation & Projects, Probe Group, on collaborating to create a new future.
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