During this webinar Joy Snook, Enterprise Account Executive, ServiceNow interviews Andy Tatarzycki, Head of Digital Operations, Southern Cross Health Society on Southern Cross’s journey in more detail including:The benefits of getting Configuration Management Database (CMDB) right from the beginningHow ServiceNow assists them in complying with audit and security requirementsThe flexibility and agility ServiceNow provides, enabling the ability to pivot quickly with market trends and business demandsHow they reduced their mean time to resolution (MTTR) from 12 days to 2 daysThe improvement of change management going from 2-3 changes a week to 11 a day
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