Make the leap from reactive and retrospective to proactive and predictive

In today’s exceedingly competitive, digitally disrupted and highly regulated financial environment, one of the most formidable barriers to growth goes largely unacknowledged – the reactive culture that is pervasive across business operations. “Fix-on-failure” has continued to be the standard for years and too often, customers are the first to raise red flags. How do you avoid this scenario and build up a new culture?

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