Nuance Communications, Inc. today announced it has expanded the capabilities of the Nuance Omnichannel Customer Engagement Platform by joining Google’s Early Access Program to help enterprises take advantage of Rich Communication Services (RCS) business messaging. RCS is the next generation of SMS messaging and allows for group messaging, rich media (maps, high-res photos, etc.) and read receipts. RCS business messaging offers organizations an opportunity to bring branded and interactive conversational experiences to a smartphone’s native messaging application, providing customers a simple and convenient method to engage with businesses and access service.