It’s time for companies to rethink their approach to make-shift remote work operations, not only to support work-from-home in the near term, but to ensure that their CX remains strong in the face of future risk.

In this report, a collaboration between CCW, CallMiner and other though leaders, we’ll address the following areas that are vital to the success of your work-from-home agent workforce:

KPI Alignment
Agent Engagement
Stressing Voice of the Brand
Avoiding Process Disconnects
Micro-Coaching Through Real-Time Data
Data & Technology to Measure Agent Effort
Data & Technology to Measure Supervisor Effort