In response to flattening sales growth, best-in-class retailers are aggressively pursuing the omnichannel — creating a seamless shopping experience across all channels; in-store, online, mobile and social. They are exploiting the Internet of Things (IoT) and deploying exciting new technology in-store; while empowering their “Connected Associates” with training and technology to improve employee engagement and reduce turnover, as well as increase sales and customer satisfaction.