As the pressure to provide “always on,” 24/7 service increases, so does data complexity — yet many organizations still rely on ineffective legacy IT solutions. To meet the demands of customers, employees, and the business, IT needs a proactive approach for predicting and preventing issues before interruptions or outages occur. This white paper from Harvard Business Review Analytic Services shows you how predictive analytics and machine learning can help your organization cut costs, streamline operations, raise productivity and improve the customer experience.