The combination of social tools and social networks with BPM tools within the context of case management, can dramatically improve the way business applications handle work. It can improve not just the efficiency of current processing methods, but can also help to expose and quickly distribute new information, from emergent trends to best practices. Business applications become not just a platform to perform work, but a platform for innovation.

The paper discusses how both social networks and social tools such as tagging, communities, ratings, and more can be applied to a business application to improve outcomes and engagement.