ServiceNow empowers customers to go beyond traditional customer service solutions to serve your customers faster and more effectively. Customer Service Management (CSM) transforms external customer support by applying Service Management principles.

During this webinar Abishek Chatterjee, Director, Deloitte Operate and Babitha Gourishetty, Manager, Deloitte Operate will share their journey on how they managed to mature their managed services practice and get their ServiceNow platform to deliver the outcome they envisioned for their customers.