Sonus and Genband to Combine to Create a Global Leader in Real-Time...

23 May 2017

Sonus and GENBAND shareholders will each own approximately 50% of the combined company.

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ShoreTel Connect ONSITE Overview

ShoreTel Connect ONSITE is easy on IT, delivers great financial returns, and unifies team communication for improved business performance.

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ShoreTel Connect Mobility App

With ShoreTel Connect mobility, not only will they enjoy all the call handling and directory features of their ShoreTel desk phone, they’ll also be able to fully collaborate.

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ShoreTel Edge Gateway

ShoreTel Edge Gateway effectively mitigates these challenges providing teleworkers secure access to ShoreTel Connect ONSITE.

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ShoreTel Connect Contact Center

ShoreTel Connect Contact Center is a powerful yet easy-to-use solution that enables you to build positive customer experiences.

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9 Tips for Running a Successful Meeting with Remote Workers

Some things never change, like the fact that as long as there are companies there will always be meetings. And yet, some things do change, like the way we meet. As workers continue to become more...

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10 Common Misconceptions About Meetings

Results from the ShoreTel Build a Better Meeting Challenge yielded many useful insights. We summarized the highlights in this report, which challenges some commonly held beliefs about meetings and...

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Minimizing Costs, Maximizing Value of IP Telephony

IT leaders face the challenge of delivering improved collaboration capabilities while also minimizing cost of operations.

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5 Ways Updating your Phone System Drives Business Success

If you’re like many businesses, the only time you think about your phone system is when it’s not working. But the ‘set it and forget it’ mindset can cost you in more ways than one.

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5 Steps To a Successful Switch to VoIP

Switching your phone system to a VoIP provider may seem like a daunting task, given the vast array of cloud and onsite system providers out there, but it’s actually a pretty painless process – once...

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Making Meeting Magic

Tips for Successful Meetings with Remote Workers.

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8 Ways To Make Working From Home As Great As It Sounds

If you’re part of the *79% of Americans who say they’d like to work from home at least part of the time, then make sure you do your “homework,” and master our 8 tips of the highly successful...

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How to Keep UCC Costs Down as Complexity Grows

Nemertes has conducted research to analyze real-world cost data, including capital, implementation, and operational costs.

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Customer Service Pain Points

Long hold times, scripted-sounding agents and the lack of proactive outreach on the part of many businesses were among the pain points that consumers highlighted in our third annual customer service...

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Comparing UC Vendors

This eGuide will help you compare UC providers so you can make the right decision. It presents six key considerations that will help you thoroughly understand each vendor’s service offerings and core...

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Key Questions to Ask When Evaluating UCaaS Providers

This eGuide outlines 12 categories -- and questions within each -- to help you evaluate UCaaS providers and ensure you make an informed decision that will benefit your business for years to come.

Seamless Communications and Collaboration

In a world of mobile and cloud technologies, enterprises can redesign their business processes with tools like embedded communications.

MiVoice Office 250

The MiVoice Office 250 phone system is an affordable and flexible communication platform for small to mid-size businesses.

MiVoice MX-ONE

The MiVoice MX-ONE multimedia communications server is the foundation for enabling complete integration of true multimedia, Unified Communications & Collaboration (UCC) applications and mobility in...

PureCloud Collaborate

You might have noticed that your team is downloading a wide variety of apps to collaborate with at work. This can lead to multiple solutions for instant messaging, video conferencing, file sharing and...