14 Jul 2020 - 12:30PM SGT; 2:30PM AEST
The BPO industry has seen two decades of impressive growth. Lower cost aided by an offshore model has been a key driver of the growth agenda. The transition to digital has long been discussed as a...
Modern businesses are making leaps toward digital transformation that enhances communications in a more connected, digitized and efficient workplace.
ZK Research reviews the Avaya IX Collaboration Unit CU360 and finds a sleek, affordable way to take your meeting rooms digital.
The new Avaya IX™ Collaboration Unit CU360 provides an exceptional experience through full HD 1080p video, a 4K camera sensor, along with 4K display support. It delivers dual HD live video and...
CCX 600 is the executive- or manager-class phone of choice in the next-generation CCX phone family of phones. With a 7-inch color touchscreen, Bluetooth, integrated Wi-Fi, and Android 9-powered...
Customer experience is rightfully taking a backseat to concerns for health and safety when directly impacted by pandemic challenges. This is, however, a journey from which we will all transition into...
It’s time for companies to rethink their approach to make-shift remote work operations, not only to support work-from-home in the near term, but to ensure that their CX remains strong in the face of...
With the COVID-19 pandemic comes a monumental transition for contact center agents who are adapting to a work-from-home environment. The need for a tightly coordinated effort between contact center...
Cloud communications enable users to increase productivity, streamline workflows and collaborate with ease.Your phone system plays a critical role in your business operations and in your...
Bring people together. Launch big ideas. And make sure everyone at the table can be heard, near or far with Poly signature audio. NoiseBlockAI means speech flows naturally, without interruptions....
18 Mar 2020
NTT Ltd., a world-leading global technology services provider, today announced the launch of its new Cloud Communications division, its center of excellence provisioning cloud communications...
19 Mar 2020
Avaya Holdings Corp. today announced that Telarus, LLC., master agent of business cloud infrastructure and contact center services, has been named as a master agent for its Avaya Cloud Office™ by...
Cisco Webex introduces a portfolio of huddle space solutions designed to help your employees collaborate on-demand and to have a seamless, unified experience from the largest conference room to the...
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