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    Whitepaper|Unified Comms
    Posted Date:17/09/2018

    The Impending Contact Center Disruption

    Contact centers have evolved slowly over the years. For the past decade, it’s been about omni-channel. Before that, it was interactive voice response (IVR), and before that, it was skills-based...

    Whitepaper|Unified Comms
    Posted Date:17/09/2018

    Seven Reasons to Move Your Contact Center to the Cloud

    Customer experience is the next competitive battleground. How can your business take its contact center to the next level?

    In this white paper by Frost & Sullivan, you will discover:

    How...

    Whitepaper|Unified Comms
    Posted Date:17/09/2018

    Cloud Contact Centers And The Future of Customer Service

    Contact centers worldwide are undergoing fundamental changes. From omnichannel communications to personalized interactions, customer expectations have never been higher.

    In this white paper,...

    Whitepaper|Unified Comms
    Posted Date:17/09/2018

    Cloud Contact Centers And The Future of Customer Service

    Contact centers worldwide are undergoing fundamental changes. From omnichannel communications to personalized interactions, customer expectations have never been higher.

    In this white paper,...

    Whitepaper|Unified Comms
    Posted Date:17/09/2018

    Seamless Field Services Communication And Collaboration

    In a world of mobile and cloud technologies, field services organizations can redesign their business processes with tools like embedded communications.

    Download the whitepaper to see how you...

    Press Release|Unified Comms

    Avaya Converges UC and CC Solutions to Present Unified Enterprise...

    12 Sep 2018

    Avaya Holdings Corp. today announced its participation in GITEX Technology Week 2018. Building on its heritage as a global leader in Contact Centre (CC) and Unified Communications (UC) solutions, the...

    Whitepaper|Unified Comms
    Posted Date:10/09/2018

    2018 Buyers Guide: From Meeting Rooms To Mobile

    Traditional offices and meeting rooms are giving way to open team and mobile spaces, as well as huddle rooms, all of which present challenges for effective collaboration in geographically distributed...

    New Product|Unified Comms

    Polycom Trio

    Polycom Trio is the smartphone for your modern conference room needs. Marrying our legendary HD voice quality with powerful video and content performance, Polycom Trio is scalable for all your meeting...

    Whitepaper|Unified Comms
    Posted Date:16/08/2018

    Video conferencing & Skype for Business: Your need-to-know guide

    Skype for Business gives users essential collaboration tools on a single platform, including presence, instant messaging, content sharing and one-click dialing to join meetings via audio and video....

    Whitepaper|Unified Comms
    Posted Date:09/08/2018

    WebRTC – The Next Generation of Communications

    A seismic shift is underway that has the potential to change the way communications infrastructures are developed across the public and private sector. If applied correctly, it can be the forerunner...

    Whitepaper|Unified Comms
    Posted Date:09/08/2018

    Work With Me - The Business value of collaboration & How to Make it...

    New research shows that beyond a nice ROI for technology and services, collaboration has clear correlations to business performance.

    Read this paper and learn how a better unified...

    Whitepaper|Unified Comms
    Posted Date:09/08/2018

    Harmonize your communications experience

    Recently, ZK Research found that 80% of enterprises offer some level of support for ‘bring your own device’. But can today’s anywhere worker be more responsive, more productive and more collaborative...

    Press Release|Unified Comms

    Avaya Named a Leader by Gartner in 2018 Magic Quadrant for Unified...

    30 Jul 2018

    Avaya Holdings Corp. today announced that Avaya is again positioned as a Leader in the Gartner Magic Quadrant for Unified Communications, the ninth time that the company has been in a Leader position....

    Whitepaper|Unified Comms
    Posted Date:17/07/2018

    How Mobile Unified Communications Transforms Clinical Workflows

    As healthcare providers continually identify opportunities for clinical system improvement within their health facilities, inefficient collaboration within multi-professional teams is a major...

    Whitepaper|Unified Comms
    Posted Date:02/07/2018

    A Better Customer Experience Through Giving Machines A Voice

    This white paper, based on a recent survey conducted across six countries and 2,500 IT decision-makers, discovers businesses almost universally see machine-based technologies as a significant...

    Whitepaper|Unified Comms
    Posted Date:02/07/2018

    MiCloud Connect Premier vs. 8x8 Virtual Office X5 & Ring Central...

    Jan 2018

    Tolly Enterprises compared Mitel MiCloud Connect to offerings from 8x8 and RingCentral. The report found that the Mitel solution was comparable to or exceeded its competitors. You can check out an...

    New Product|Unified Comms

    Dialogic BUZZ

    Seamlessly integrating the best in WebRTC and SIP, Dialogic BUZZ offers cross-device, cross-platform, and cross-network compatibility that translate into a unique converged architecture. This makes it...

    Press Release|Unified Comms

    Extron Joins Avaya DevConnect Program; Audio DSP Processors Now Rated...

    11 Jun 2018

    Extron Electronics, a leading manufacturer of Pro Audio Video (A/V) system integration products, today announced it has been selected by Avaya for membership as a Technology Partner in the Avaya...

    Press Release|Unified Comms

    Asia-Pacific Enterprises Lead the way in Digital Disruption: Avaya/IDC...

    26 Apr 2018

    Companies in Asia-Pacific are more confident in their ability to disrupt markets by implementing new digital technologies and business models, according to research conducted by International Data...

    Press Release|Unified Comms

    Avaya Targets Australia’s Midmarket with Cloud UC and CC Launch

    5 Mar 2018

    Avaya has launched its ‘Powered by Avaya’ cloud offering in Australia, providing a simple and flexible way for midmarket companies to migrate to cloud-based solutions across unified communications...

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