Whitepaper | Applications
Genesys

Applications and devices that are enabled for artificial intelligence (AI) increasingly think and act more like humans. This gives AI huge potential to make customer service more effective by...

Read MorePublished: 22/05/2019
Whitepaper | Unified Comms
Genesys

Better managing the end-to-end customer journey is critical to your success in a world where customers compare your service to that of Google and Amazon—no matter what size your business is.

In...

Read MorePublished: 07/05/2019
Whitepaper | Unified Comms
Genesys

Happy customers often become loyal ones. And those loyal customers not only reduce your marketing costs and purchase more products, they also become brand advocates whose influence in digital channels...

Read MorePublished: 07/05/2019
Whitepaper | Applications
Genesys

“The Inner Circle Guide to AI, Chatbots & Machine Learning” is one of the Inner Circle series of ContactBabel reports. Other subjects include Cloud-based Contact Centers, Omnichannel, Self-Service,...

Read MorePublished: 07/05/2019
Event | Cloud
Genesys

Genesys G-Summit 2019 | Melbourne

30 - 31 Jul 2019 - Melbourne, Australia

Learn about emerging technologies, talk with peers, explore the future of customer experience, and in the process, learn to make every moment count.

G-Summit Melbourne 2019 is gathering...

Read MorePublished: 29/04/2019
Event | Cloud
Genesys

Genesys G-Summit 2019 | Wellington

24 Jul 2019 - Wellington, New Zealand

Learn about emerging technologies, talk with peers, explore the future of customer experience, and in the process, learn to make every moment count.

G-Summit Wellington 2019 is gathering...

Read MorePublished: 29/04/2019
Event | Cloud
Genesys

Genesys G-Summit 2019 | Shanghai

28 May 2019 - Shanghai, China

Learn about emerging technologies, talk with peers, explore the future of customer experience, and in the process, learn to make every moment count.

G-Summit Shanghai 2019 is gathering...

Read MorePublished: 29/04/2019
Webinar | Applications
Genesys

Keep your customers happy, avoid the avalanche of interactions across channels and lower your costs to serve by deploying chatbots as a powerful tool to answer rising expectations.

Learn to...

Read MorePublished: 24/04/2019
New Product | Cloud
Genesys

Your customer experience is only as good as your employees. Guide their success with technology, training, information and support to help them effectively and efficiently deliver a seamless,...

Read MorePublished: 15/01/2019
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