Genesys is a market leader in terms of Omnichannel customer experience (CX) and contact center solutions in the cloud and on-premises. Genesys has editions for business and enterprise.
Besides an Omnichannel customer experience, the kinds of platforms Genesys provides include SIP Communications, Intelligent Voice Response, Proactive Communications, Workforce Optimisation, Integration, Routing, Omnichannel Desktop, Application Design, Reporting & Analytics, and Management & Deployment.
Furthermore, Genesys offers solutions such as Contact Centre Modernization, Digital Engagement, Self Service, Enterprise Workload Management, Customer Communications, and Workforce Optimisation.
Genesys services to sectors including Banking, Government, Healthcare, Insurance, Telecommunications, and Travel. They cater to 4,500 customers in 80 countries to orchestrate more than 100 million digital and voice interactions each day. They have offices in North and Latin Americas, Europe, Middle East, Africa, Asia and the Pacific, and Japan.