Artificial Intelligence (AI) is helping companies of all sizes improve customer experience. However, AI-powered chatbots and agent-assist technologies bundled with contact center platforms allow small and mid-size businesses (SMBs) to compete with larger enterprises.Today, only 39.4% of SMBs (50-1,000 employees) use or are planning to use AI, according to Nemertes’ 2018-19 Digital Customer Experience Research Study of 697 organizations.AI adoption rates within SMBs are expected to rise quickly as AI-enabled chatbots and agent-assist apps become easier to train and deploy, thanks to development efforts by AI platform providers and contact center vendors.
To share please enter your Email address
To Add Following, please enter Email address
To Save Content please enter Email address