Genesys CX Tour Lunch | Auckland, New Zealand
2 Dec 2020 - 12:00PM NZDT

So how can organisations better understand customer needs in order to deliver personalised empathetic engagement at scale?

During this lunch you’ll learn:

What new channels are being adopted and why
How organisations can ensure that digital channels seamlessly integrate with the rest of their service offering
How data and AI can empower customers and employees
What is customer journey orchestration, why is it valuable and how can it be achieved?

Posted Date: November 11, 2020
View More