While AI sounds like a futuristic technology, it is very much here and now! Contact centers are moving from traditional metrics like Service Level and ASA, to more business outcome focused metrics like Net Promoter Score, First Contact Resolution, Customer Retention, and Revenue Generation.

Join Genesys’ Charlie Godfrey, Global Solution Services Director, Guillaume Calot, Global Director of Solution Strategy and Dan Miller, Lead Analyst & Founder of Opus Research to discuss the importance of leveraging AI in your customer services and sales strategy.